ITS - ACAD Desktop Support Group
IT SUPPORT INTERN
ODU Information Technology Services (ITS) Desktop Support Group provides hands-on technology support across campus, ensuring secure and reliable access to university systems. As a cybersecurity intern assigned to the Elmer College of Health Sciences, I gained practical experience in device management, security compliance, and vulnerability detection while applying classroom knowledge to real-world IT environments. Guided by experienced mentors, this internship allowed me to strengthen foundational skills that are essential for building a career in cybersecurity.
SKILLS DEVELOPED DURING MY INTERNSHIP
TECHNICAL
Intune/Microsoft Endpoint Manager
Enrolled new and existing devices, packaged software updates (including creating deployment-ready EXE files using command line), deployed updates to multiple devices at once, and managed device groups to ensure consistent software installation and compliance across the network.
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PROFESSIONAL
Troubleshooting & Problem Solving
Diagnosed and resolved a wide range of hardware, software, and network issues, including complex scenarios in specialized environments like the Dental Clinic, strengthening practical IT and cybersecurity problem-solving skills.
PROJECTS I WORKED ON DURING MY INTERNSHIP
Dental Clinic Software Deployment
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I was assigned a trouble ticket for malfunctioning mouth camera tools in the Dental Clinic and discovered that 36 devices had outdated Mouthwatch software. To efficiently update all devices and ensure future machines received the latest version, I packaged the software for deployment through Intune. I created a temporary folder structure on my C drive, including the Intune application file and the updated Mouthwatch EXE in a version-specific folder. Using the command line, I generated a deployment-ready package that Intune could push to the device group. I then uploaded the folder to the MEM deployment folder in Teams and created a deployment task to automatically update all devices at once. This project not only streamlined software updates but also gave me hands-on experience with software packaging, command line deployment, and enterprise IT workflows.
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Device Life Cycle & Asset Management
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I gained hands-on experience managing the full five-year life cycle of university devices, from onboarding to offboarding. When preparing new devices, I ensured they were correctly enrolled in Intune, updated to Windows 11, and configured with accurate user and location information, including serial tags and building/room assignments. I assisted users with transitioning to new devices, reminding them to back up important data, verifying software installations, and adding devices to the appropriate Intune groups. Once a device was replaced, I securely wiped personal data, labeled the device with the wipe date, and coordinated with property management for proper disposal or recycling. This project reinforced the importance of accurate inventory tracking, security compliance, and systematic asset management in maintaining an organized and secure IT environment.
CYSE368 : Cybersecurity/Technology Related Internship Course​
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This internship course, completed during the Spring 2025 semester, complemented my position by allowing me to set clear learning objectives and intentionally focus on skill development. Through this structure, I was able to make the most of my time by aligning my daily work with broader academic and professional goals. The course encouraged reflection on what I was learning in the workplace, both technically and professionally, and helped me connect those experiences to my career path in cybersecurity. It provided a framework for growth that strengthened my understanding of real-world IT operations while reinforcing the importance of goal setting, time management, and continuous learning.